Frequently Asked Questions
We have listed the most common questions and answers. If you cannot find an answer to your question, please do not hesitate to contact us.
1. How do I order from your contracted pharmacies?
Please
click here to learn how to order.
2. Will I need a prescription to order Canada Drugs?
Yes, you will need a prescription to order all drugs marked with an "Rx" symbol.
Back to Top3. What are your call center's hours of operation?
Monday to Friday - 7:00 am to Midnight CST
Saturday - 8:00 am to 6:00 pm CST
Sunday - 9:30 am to 6:00 pm (CST)
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4. Is there a restriction on how much medication I can buy from your
contracted Canadian pharmacy?
Our contracted pharmacies will only dispense up to a 3 month supply at a time as required by law. Our contracted Canada pharmacy will keep track of the refills on your prescription(s), and you will be able to refill your prescription(s) with us for as many times as your doctor has authorized on your prescription(s).
Back to Top5. What is the estimated delivery turn around time?
Prescription orders will be processed and shipped within 1-2 days of receiving your pertinent order information and valid prescription(s). Once your order has been shipped, it will take approximately 7-10 business days for delivery. Please order your refills 3-4 weeks before your medications runs out.
Back to Top6. Will your contracted Canadian pharmacy ship any prescription drugs?
Our contracted Canadian pharmacy will not ship any controlled substances like anabolic steroids, tranquilisers or opiate-containing drugs.
Back to Top7. Why do the pills I received look different than the pills I get from my
neighbourhood pharmacy?
If you are used to buying the brand name pills and have ordered the generic equivalent from us, the pills that we have sent you will look different, however, they will have the exact same chemical composition. Generics do not look the same as their brand name counterparts due to patent laws restricting generic manufacturers to produce a pill that "looks" exactly like the brand name drug. However, the generic drug will ALWAYS be chemically equivalent to its brand name counterpart. Additionally, some brand name pills will look differently in different countries. EG. Celexa 20MG pill is peach colored in the USA, however the international pill is white and slightly smaller than the US pill. However, both pills are manufactured by the SAME multinational pharmaceutical company.
Back to Top8. Is it safe to use a credit card on your web site?
Yes, absolutely! Our contracted Canadian pharmacy has taken every precaution to ensure that your online credit card transaction is secure. Your credit card information is transmitted over an SSL (Secure Sockets Layer) which is the most secure method possible.
Back to Top9. Do I pay any additional charges other than what I see on the web site?
Yes, shipping charges are additional.
Back to Top10. What do you charge for shipping?
The shipping charge is a flat fee of $10.00 per order, for International orders $19.95. You may order as many items as you like. It is advisable to order a 3-month supply of all of your medications at one time to save on shipping charges.
Back to Top11. What guarantees does your contracted Canadian pharmacy provide that I will receive my order that I placed with you?
Given that you have provided your correct delivery address, if your order does not arrive within 30 business days of completing the order, we will offer to reship the package at no expense to you, or provide you with a full refund.
For international shipping the 30 business day guarantee does NOT apply.
Back to Top12. What is your return policy?
Unfortunately, as per pharmacy laws, we are unable to accept any returns, unless the incorrect medication was shipped in error. In this case, we will ship the correct medication, or issue a refund.
Back to Top13. Will you accept my insurance plan?
Unfortunately, at this time our contracted Canadian pharmacy does not have any type of arrangements with health insurance companies for prescription drug coverage. However, we will provide you a copy of your invoice so you can make an insurance claim. Please ask your insurance provider for more details.
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