Covid-19 Service Update

At Universal Drugstore, the health and safety of our customers and staff is our highest priority. Due to the worldwide Covid-19 pandemic affecting us all, there have been some changes within our industry in general, and in our company specifically, that we want to make our customers aware of.

Call Center

Our call center hours of operation are 6:00 am – 9:00 pm on Monday to Friday, and 7:00 am – 7:00 pm on Saturday and Sunday. If you are experiencing increased hold times or are calling outside of these hours, please leave us a message or send us an email and we will get back to you as soon as we can. Due to increased demand on telephone networks worldwide, you may experience some intermittent connection problems. If this happens our agents will call you back.


We are now seeing improvements in our shipping times. However, things are not yet back to normal and there are still delays occurring. Our normal shipping time averages 1 - 2 weeks. Shipments may take an additional 2 – 4 weeks or more to arrive, depending on the source country of your order. Shipments from the United Kingdom and Canada are generally quicker than from other countries.

Please note that these times are averages and individual shipping times will vary. We highly recommend that you place your order at least 2 – 4 weeks or more ahead of your normal reorder time to avoid running out of your medication.

These are industry-wide delays and are mainly occurring due to disruptions in local postal delivery in the countries where our customers live. They are temporary, and we thank the shipping and delivery personnel who are working hard for all of us during this global crisis.

Please Note: We are now resuming our normal 30-Day Shipping Guarantee. We will provide updates as the situation changes.

Our Commitment

If you have any questions about any changes in our service please do not hesitate to contact us. Our staff are working tirelessly to ensure the timely fulfillment and delivery of all orders. The health of our customers and staff is our highest priority and we remain committed to providing service at the highest level.

We thank you for your support in these challenging times.

Management and Staff
North Drugstore

We have listed the most common questions and answers. If you cannot find an answer to your question, please do not hesitate to contact us.

How do I order?

Please click here to learn how to order.

Will I need a prescription to order Prescription Drugs?

Yes, you will need a prescription to order all drugs marked with an "Rx" symbol.

What are your call center's hours of operation?

6:00 am to 9:00 pm (CST), Monday to Friday and 7:00 am to 7:00 pm (CST), Saturdays and Sundays.

Is there a restriction on how much medication I can buy?

Our contracted pharmacies will only dispense up to a 3 month supply at a time as required by law. Our contracted pharmacies will keep track of the refills on your prescription(s), and you will be able to refill your prescription(s) with us for as many times as your doctor has authorized on your prescription(s).

What is the estimated delivery turn around time?

Once we have all of your order information, your order will be forwarded to processing. The in-house processing and shipping time will vary depending on the source country of your medication. In our experience, it will take an average of 2 to 3 weeks for you to receive your package. Please order your refills 3 to 4 weeks before your medication runs out.

Will your contracted dispensaries ship any prescription drugs?

Our contracted dispensaries will not ship any controlled substances like anabolic steroids, tranquilisers or opiate-containing drugs.

Why do the pills I received look different than the pills I get from my neighborhood pharmacy?

If you are used to buying the brand name pills and have ordered the generic equivalent from us, the pills that we have sent you will look different; however, they will have the exact same chemical composition. Generics do not look the same as their brand name counterparts due to patent laws restricting generic manufacturers to produce a pill that "looks" exactly like the brand name drug. Additionally, some brand name pills will look differently in different countries.

How do I pay for my order?

North Drugstore accepts the following payment methods: credit cards, pay using your bank account, international money orders and personal checks. Personal checks will need to clear before we can ship your medication which may delay the arrival of your order. We also accept US international postal money orders. We will confirm all available payment methods with you at the time of order. We use standard encryption to protect your billing information.

Do I pay any additional charges other than what I see on the web site?

Yes, shipping charges are additional.

What do you charge for shipping?

The shipping charge is a flat fee of $10.00 per order. You may order as many items as you like. It is advisable to order a 3-month supply of all of your medications at one time to save on shipping charges.

What guarantees do I have that I will receive my order that I placed with you?

Given that you have provided your correct delivery address, if your order does not arrive within 30 days of completing the order, we will offer to reship the package at no expense to you.
For international orders the shipping guarantee is 6 weeks.

What is your return policy?

Please click here for our return & refund policy.

Will you accept my insurance plan?

Unfortunately, at this time our contracted dispensaries do not have any type of arrangements with health insurance companies for prescription drug coverage. However, we will provide you a copy of your invoice so you can make an insurance claim. Please ask your insurance provider for more details.