Frequently Asked Questions
How do I order?
Please click here to learn how to order.
Will I need a prescription to order Prescription Drugs?
Yes, you will need a prescription to order all drugs marked with an "Rx" symbol.
What are your call center's hours of operation?
Monday to Friday - 5:00 am to Midnight (Central Standard Time)
Saturday to Sunday - 5:00 am to 8:00 pm (Central Standard Time)
Is there a restriction on how much medication I can buy?
Our contracted pharmacies will only dispense up to a 3 month supply at a time as required by law. Our contracted pharmacies will keep track of the refills on your prescription(s), and you will be able to refill your prescription(s) with us for as many times as your doctor has authorized on your prescription(s).
What is the estimated delivery turn around time?
Prescription orders will be processed and shipped within 1-3 days of receiving your pertinent order information and valid prescription(s). Once your order has been shipped, it will take approximately 7-10 business days for delivery. Please order your refills 3-4 weeks before your medications runs out.
Will your contracted dispensaries ship any prescription drugs?
Our contracted dispensaries will not ship any controlled substances like anabolic steroids, tranquilisers or opiate-containing drugs.
Why do the pills I received look different than the pills I get from my neighborhood pharmacy?
If you are used to buying the brand name pills and have ordered the generic equivalent from us, the pills that we have sent you will look different; however, they will have the exact same chemical composition. Generics do not look the same as their brand name counterparts due to patent laws restricting generic manufacturers to produce a pill that "looks" exactly like the brand name drug. Additionally, some brand name pills will look differently in different countries.
How do I pay for my order?
North Drugstore accepts the following payment methods: credit cards, automatic bank withdrawals, e-checks, international money orders and personal checks. Personal checks will need to clear before we can ship your medication which may delay the arrival of your order. We also accept international postal money orders. We will confirm all available payment methods with you at the time of order. We use standard encryption to protect your billing information.
Do I pay any additional charges other than what I see on the web site?
Yes, shipping charges are additional.
What do you charge for shipping?
The shipping charge is a flat fee of $10.00 per order. You may order as many items as you like. It is advisable to order a 3-month supply of all of your medications at one time to save on shipping charges.
What guarantees do I have that I will receive my order that I placed with you?
Given that you have provided your correct delivery address, if your order does not arrive within 21 business days of completing the order, we will offer to reship the package at no expense to you, or provide you with a full refund.
For international shipping the 30 business day guarantee does NOT apply.
What is your return policy?
Please click here for our return & refund policy.
Will you accept my insurance plan?
Unfortunately, at this time our contracted dispensaries do not have any type of arrangements with health insurance companies for prescription drug coverage. However, we will provide you a copy of your invoice so you can make an insurance claim. Please ask your insurance provider for more details.