Due to the worldwide Covid-19 coronavirus issue affecting us all... , we are currently taking precautions to protect our employees. This will result in limited telephone coverage at our call center, and may cause some delays in the time it takes us to answer phone calls. Also, effective immediately we are switching our call center hours of operation to 7AM to 7PM central time. If you are experiencing delays or calling outside of these hours, please feel free to leave us a message - or better yet send us an email and we will get back to you as soon as we can.
To avoid any potential shipping delays that are out of our control, we highly recommend that customers place their orders an extra two weeks ahead of time. Thank you for your support and patience.
How to order
Ordering Prescription Drugs is Safe and Easy!
If you are an existing customer and would like to place a refill, please log in to your account to place your refill order online. You can call us toll free at 1-866-940-3784 to place your refill order over the phone.
Option 1: Order Online
Buying Prescription drugs online is safe, easy, and affordable. To place an order online, simply follow these simple steps:
- 1. Find your medicine be entering the brand or generic drug name.
- 2. Select your dosage & quantity, and click on Add to Cart.
- 3. Once you have added all of your medicines to your Shopping Cart, click on "Continue Checkout >>"
- 4. After completing your online order, send us a copy of your prescriptions or provide your doctor's information
Option 2: Order by Phone
To place your order by phone, simply call us toll free at 1-866-940-3784 and one of our Customer Care Representatives will be happy to gather your order details over the phone. If you would like us to call your doctor to obtain your prescription, please provide us with your doctor's phone number.
Option 3: Order by Mail/Fax
Complete and sign your Order Form.
Send your order forms and copy of your prescriptions via
toll free fax to 1-888-551-3784
Mail to:North Drugstore
2 Toronto St
Toronto, ON, Canada
* Returns not accepted at this address.Contact us for more information.
Please note that North Drugstore can only process orders that are accompanied by a valid prescription. We offer a free doctor call service whereby we will call your doctor for you to obtain the prescriptions. You can also mail, fax, or email your prescriptions us.
As per our company's policies, full payment is required before any order is processed and/or shipped. If you are mailing your order forms and prescription(s) and would like to pay by check, please send a check for the full amount due long with your Order Forms. If you prefer to pay via "automated Bank withdrawal", you will need to include a VOIDED check along with respective ABW form in order for us to debit your bank account for your order.
We will process your order in 1-2 business days, upon receiving all of your required information. Given that there are no issues with your order (eg. discrepancies while verifying your prescriptions, processing payment, etc.) you should receive your order within 7-10 business days on average.